Scope and booking acceptance
These terms concern transport, warehousing and logistics services. They apply when supplied and incorporated into an agreed service contract. Browsing this website or submitting its enquiry form does not by itself incorporate these terms or amend an existing agreement. The website displays The Freight Company and ABN 22 698 446 730; this review has not independently verified that entity mapping.
Agreeing the work
The booking process is a written quote identifying the parties, goods, services, locations, timing, price and relevant conditions, followed by customer acceptance and TFC’s written booking confirmation. A website enquiry or provider acknowledgement does not complete that process. Existing contracts and legally effective communications must still be considered on their own facts. These service terms must be supplied before agreement, with specific negotiated terms taking priority over inconsistent standard terms.
Information and safe handling
The customer should provide accurate descriptions, quantities, weights, dimensions, packaging, access restrictions and relevant handling requirements, and identify dangerous, fragile, high-value, perishable or regulated goods before acceptance. Goods must be lawfully held and the customer authorised to instruct their movement or storage. Each party remains responsible for its own legal and safety duties; nothing transfers or excludes heavy-vehicle, chain-of-responsibility, dangerous-goods or workplace-safety obligations. TFC should identify any packaging or handling issue promptly and discuss a safe solution.
Scope, timing and subcontractors
The written agreement should specify collection and delivery windows, loading/unloading responsibility, proof-of-delivery arrangements and any agreed service levels. Estimated times are not guaranteed unless expressly agreed, but reasonable care and communication remain required. Any permitted subcontracting and relevant data sharing should be disclosed before booking. Subcontracting must not operate as a blanket release of TFC’s contractual or statutory responsibilities.
Warehousing and fulfilment
The agreement should identify storage conditions and capacity, receiving checks, inventory records and tolerances, stock access, order instructions, dispatch cut-offs, stocktake arrangements and return/release procedures. Temperature control, specialist handling, system integrations and additional services apply only if specifically agreed. Any discrepancy or incident should be recorded and notified reasonably promptly. These terms do not create a warehouse service level, stock-loss allowance, lien or right to sell or dispose of goods.
Quotes, charges and changes
A quote should state its validity period, whether GST is included, payment dates and any objectively defined additional charges, including waiting, redelivery, storage or fuel charges where relevant. No unlisted fee schedule is incorporated by these terms. Material changes in scope or price require explanation and agreement before extra work, except action reasonably required by law or immediate safety needs, which should be documented and communicated promptly. There is no unilateral right to impose arbitrary charges or change existing bookings.
Cancellation, delay and release
The agreed booking should set fair cancellation and rescheduling arrangements reflecting reasonable, evidenced costs, work already performed and savings from cancellation. These terms impose no automatic forfeiture or penalty. Where performance is affected by events beyond reasonable control, the parties should notify each other, mitigate loss and discuss alternatives or fair termination and adjustment for unperformed work. This does not excuse avoidable failures or override non-excludable rights. These terms create no right to retain goods; any applicable retention right remains subject to law and the agreed contract.
Loss, damage and insurance
Tell TFC about loss, damage or a discrepancy as soon as reasonably practicable, keep relevant records and allow reasonable investigation. These terms impose no short claim deadline that extinguishes otherwise available rights. Insurance is not confirmed by submitting an enquiry; any goods-in-transit or storage cover, insurer, limits, excess and exclusions must be separately explained and agreed where applicable. These terms contain no liability cap, blanket negligence exclusion, customer all-risk indemnity or promise that all goods are insured. Responsibility and remedies remain subject to the agreed contract and applicable law.
Non-excludable rights
Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded. Australian Consumer Law consumer guarantees have specific exceptions, including certain business-purpose transport and storage services; that does not remove all legal rights or unfair-contract-term protections. These terms do not rely on that exception to disclaim liability.
Information and disputes
Only personal information needed for the agreed work should be shared with authorised participants. Operational recipients, systems and retention must be confirmed separately; the website privacy policy does not claim to map every offline logistics process. Raise a service concern with ops@thefreightcompany.au, including the reference and relevant facts. The approach is direct discussion, then mutually agreed mediation where useful, without preventing urgent relief or access to available courts, tribunals or regulators.